Claim Notification

Claim Notification

Welcome to the Hiscox notification page. Please answer the questions below, submit your answers and one of our claims experts will be in touch soon. Alternatively, for more information about claims and other ways to get in touch with us go to https://hiscox.co.uk/existing-customers.

Failed to send your application. Please check your application and try again.

What type of claim would you like to notify us of?

Personal Accident - If you wish to make a Personal Accident claim, please contact our claims team at Van Ameyde UK Limited on 0208 315 0732, or by email to adjusters@vanameyde.com.

You will need to provide

your full name and contact details
the name of your business
your address and postcode
the policy number
circumstances of the claim

If anything happens that might be covered under the policy, you must comply with the obligations set out in the General Claims Conditions, together with the obligations set out under Your Obligations in the policy wording.

It is important that you read the policy for details of its terms in full.

Crisis Containment - If you wish to enquire about making a Crisis Containment claim, please contact us on 01206 711796. If you first become aware of a crisis outside of working hours, you must notify us of the crisis as soon as possible within working hours.

Cyber - If you suspect that you have suffered a data breach or other cyber incident that is covered by the cyber and data section
of your policy, please report this to cyberclaims@hiscox.com or call our 24-hour response line on +44(0)1206 773791 /
+44(0)800 8402782.

Home Emergencies - If you have an emergency and require the immediate assistance of a tradesperson, please call us (24 hours a day). Please note that if you bought your policy directly, you will need to also have purchased home emergency cover, in order to benefit from this service.

Please call 0800 1700 291 or go online at hiscox.homeemergency.co.uk

Motor Claim - If you are wishing to make a claim concerning a Road Traffic Accident, please use the appropriate contact details below:

T 01206 773 898 0800 840 2405
E enquiries@hiscoxmotorclaims.co.uk

Motor breakdown
0800 042 0334 / +44 (0)117 934 0429
For 24-hour breakdown assistance anywhere in the UK or Europe

Legal expenses
0800 042 0337
Access to a 24-hour helpline offering free legal advice

Glass or windscreen claims
0344 375 3371
Book online

I am..

Provide us with the Policyholder's name

What is your relationship to the Policyholder?

Do you know your Hiscox Policy number?

Please enter the Hiscox policy number

Please tell us about the type of policy you have

My Business / Company name is…

My full name is…

Please tell us more about the type of claim

Do you know your Hiscox Policy number?

Please enter your Hiscox Policy number

Is the Hiscox policy for a commercial customer or a personal lines customer?

Please provide the name of the Business / Company

Please provide us with your full name

Please tell us more about the type of claim

When did the incident take place?

Where did the incident take place?

Address Line 1:

Address Line 2:

Town:

Postcode

What is the cause of the damage or loss?

How did the accidental damage occur?

Tell us more about where you believe the water is escaping from

Tell us more about the type of weather damage that has occurred

Tell us more about what may have caused the fire

Tell us more about the type of flood event that has occurred

What was the impact damage caused by?

Tell us more about where the theft occurred

Tell us more about how you believe the item(s) were lost

Tell us more about how entry was gained to your premises

Tell us more about how the theft occurred

How many floors are damaged?

What areas of the property have been damaged?

Is the property safe, and secure, and without an on-going water leak?

Please call 0800 1700 291 or go online at hiscox.homeemergency.co.uk

What is damaged or lost?

(Commercial / Business policies only) - Has the incident affected your business's ability to continue trading as normal?

Has the damage or loss occurred as a result of the actions of a third party?

Please provide us with more details of the incident, including a description of the circumstances surrounding the incident or a description of what is damaged and/or lost.

Tell us about what the most important thing for the policyholder is in terms of next steps or any other information that you think we should know to ensure that we can support them and their specific needs.

If known, please provide us with an approximate estimate in pounds (£) of the damaged or lost property/items

When did the incident take place?

Where did the incident take place?

Address Line 1:

Address Line 2:

Town:

Postcode

What is the cause of the damage or loss?

How did the accidental damage occur?

Tell us more about where you believe the water is escaping from

Tell us more about the type of weather damage that has occurred

Please tell us more about what may have caused the fire

Tell us more about the type of flood event that has occurred

What was the impact damage caused by?

Tell us more about where the theft occurred

Tell us more about how you believe the item(s) were lost

Tell us more about how entry was gained to your premises

Tell us more about how the theft occurred

How many floors are damaged?

What areas of the property have been damaged?

Is the property safe, and secure, and without an on-going water leak?

Please call 0800 1700 291 or go online at hiscox.homeemergency.co.uk

What is damaged or lost?

(Commercial / Business policies only) - Has the incident affected your business's ability to continue trading as normal?

Has the damage or loss occurred as a result of the actions of a third party?

Please provide us with more details of the incident, including a description of the circumstances surrounding the incident or a description of what is damaged and/or lost.

If known, please provide us with an approximate estimate in pounds (£) of the damaged or lost property/items

Is the Policyholder OK with being contacted directly by our Hiscox Claim Underwriters regarding this matter?

What is the claim or potential claim about?

In which country did the incident occur?

When did the incident take place?

When were you first made aware of the incident?

Please provide us with more details regarding the incident, including:

A description of the circumstances surrounding the incident
What allegations are being made against you, if any
Your views on the allegations being made
Whether you are aware of any deadlines for a response to the allegations being made against you

To your knowledge, has a formal claim been made against you?

Do you know the amount being claimed?

Please enter the amount being claimed against you

Have you received a Claim Notification Form, either eletronically or in paper format?

Have Court Proceedings been issued against you?

Has anyone made a threat of Injunction(s) against you?

Please provide us with the name of the person or company making a claim or threatening to make a claim against you

What is the claim or potential claim about?

In which country did the incident occur?

When did the incident take place?

When were you first made aware of the incident?

Please provide us with more details regarding the incident, including:

A description of the circumstances surrounding the incident
What allegations are being made against the policyholder, if any
The policyholder's views on the allegations being made
Whether you are aware of any deadlines for a response to the allegations being made against the policyholder

To your knowledge, has a formal claim been made against the policyholder?

Do you know the amount being claimed?

Please enter the amount being claimed against the policyholder

Has the policyholder received a Claim Notification Form, either eletronically or in paper format?

Have Court Proceedings been issued?

Has any party made a threat of Injunction(s) against the policyholder?

Please provide us with the name of the person or company making a claim or threatening to make a claim against the policyholder

Your Full Name as under your Hiscox policy

Your correspondence address as per your Hiscox policy

Your preferred phone number

Your preferred email addresss

May our specialist Hiscox Claims Underwriters contact you via phone?

Please provide us with your Claim Reference for our file

Your name (broker)

Your email address (broker)

Your phone number (broker)

Policyholder full name

Policyholder phone number

Policyholder email address

May our specialist Hiscox Claims Underwriters contact you via phone?

Please upload any documentation and/or evidence you have regarding this claim submission. Please describe each item uploaded in the description box provided below.

Please attach any evidence supporting your claim, for example:

For Property Claims - Invoices, estimates, proof of purchases, photos and videos of damage, Police crime reference for thefts and losses, etc.

For Casualty Claims - copies of letters sent or received in regards to this claim, any correspondence exchanged / received surrounding this matter, copies of any relevant witness statements, accident report forms, etc.

Drop files here
or

Provide a description of attached files

Are these details correct?

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Please upload any documentation and/or evidence you have regarding this claim submission. Please describe each item uploaded in the description box provided below.